Refund & Cancellation Policy

In short: cancel more than 24 hours before the scheduled pickup and any advance is refunded in full. Approved refunds go back to the original payment method and are initiated within 5–7 working days.

Cancelling a booking

You can cancel a confirmed booking by calling +91 98315 96171 or writing to pioneertransport45@gmail.com. Please quote your booking reference. Whether a charge applies depends on when you cancel:

• More than 24 hours before the scheduled pickup: no cancellation charge. Any advance paid is refunded in full.
• Within 24 hours of the scheduled pickup, before the vehicle has been dispatched: a cancellation charge of up to 10% of the quoted freight may be deducted from any advance paid.
• After the vehicle has been dispatched to the pickup point, or has arrived: charges may apply for the distance travelled and any waiting time, as stated in the quotation. The balance of any advance is refunded.
• After the goods have been loaded and the vehicle has departed, the booking can no longer be cancelled. If you need the consignment stopped or returned, we will tell you what is possible and what it will cost before acting.

If we cancel

If we have to cancel a booking — for example because a suitable vehicle is not available — we will tell you as soon as possible and either refund any amount paid in full or rearrange the booking, as you prefer.

Changing a booking

Changes to the date, locations or goods are usually possible before dispatch. If a change affects the price, we will confirm the revised amount before it applies.

How refunds are paid

• Refunds are paid to the original method of payment — the same card, UPI account or bank account you paid from — unless you ask us in writing to credit a different account in your own name.
• Refunds are initiated within 5–7 working days of approval. How long the money then takes to appear depends on your bank or card issuer.
• Refunds are paid in money. We do not issue store credit or vouchers in place of a refund.
• Claims for loss of or damage to goods are handled under section 8 of our Terms & Conditions rather than under this policy.

How to request a refund

• Write to pioneertransport45@gmail.com or call +91 98315 96171, quoting your booking reference, the payment transaction reference and the reason for the request.
• We acknowledge your request within 48 hours and tell you whether the refund is approved, and for how much.
• Once approved, the refund is initiated within 5–7 working days.

Failed or duplicate payments

If money is debited from your account but the payment fails, or you are charged twice for the same payment, the amount is reversed automatically by your bank or our payment partner within the turnaround times set by the Reserve Bank of India. If it has not reached you within 7 working days, contact us with the transaction reference and we will follow it up with the payment partner on your behalf.

Services already performed

Charges for transport that has been completed are not refundable, except where a claim for loss or damage is accepted under our Terms & Conditions.

Questions

For anything about a cancellation or refund, contact us at pioneertransport45@gmail.com or on +91 98315 96171.